Introduction

This Privacy Policy explains how Melaxin collects, uses, and discloses your personal information when you visit or make a purchase from our website (the “Services”). By using the Services, you agree to the collection and use of information as described in this Privacy Policy.

Personal Information We Collect

We collect personal information that identifies you or can reasonably be linked to you. Depending on how you interact with us and where you live, we may collect:

  • Contact details such as your name, billing and shipping address, phone number, and email address.
  • Payment information such as credit or debit card numbers, payment confirmations, and other payment-related details.
  • Account information such as your username, password, preferences, and settings.
  • Transaction information such as items viewed, added to your cart, purchased, returned, or exchanged.
  • Communications you send us, including customer support inquiries and reviews.
  • Device and usage information such as your device type, browser, IP address, and how you navigate and interact with the Services.

How We Collect Personal Information

We collect personal information in several ways:

  • Directly from you when you create an account, place an order, communicate with us, or submit information on our site.
  • Automatically through cookies and similar technologies when you browse our website or use the Services.
  • From service providers that perform functions on our behalf (payment processing, analytics, customer support, fulfillment, etc.).
  • From partners or third parties when necessary to enhance or deliver our Services.

How We Use Personal Information

We use your personal information to:

  • Provide, operate, and improve the Services.
  • Process and fulfill your orders, including shipping and returns.
  • Personalize your shopping experience and remember your preferences.
  • Process payments and prevent fraudulent activity.
  • Communicate with you, including order updates, support responses, and service notifications.
  • Market and advertise our products, including sending promotional messages (you may opt out at any time).
  • Protect our Services, comply with legal obligations, and prevent misuse or fraud.

How We Disclose Personal Information

We may share your information:

  • With service providers who help us operate the business (payment processors, shipping partners, analytics providers, customer support platforms, etc.).
  • With marketing and business partners for advertising and promotional purposes (according to your preferences).
  • When you request or direct us to share information, such as when shipping products to third parties or using social media integrations.
  • Within our company or affiliates, or in the event of a business transaction such as a merger or acquisition.
  • To comply with laws, enforce our policies, or protect our rights and the rights of others.

Your Rights and Choices

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you.
  • Request corrections or updates.
  • Request deletion of your personal information.
  • Receive a copy of your data in a portable format.
  • Manage communication preferences, including opting out of marketing emails.

To exercise these rights, please contact us. We may ask to verify your identity before processing your request.

Retention and Security

We keep personal information only for as long as necessary to:

  • Provide the Services,
  • Fulfill legal obligations,
  • Resolve disputes,
  • Enforce agreements.

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute protection.

International Transfers

Your information may be processed, stored, and transferred to countries outside your own. Where applicable, we use recognized legal mechanisms to protect your data during international transfers.